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Frequently Asked Questions

How do I know BedroomPleasures is a secure site?

You can check the security and authenticity of our site by clicking on the Verisign security logo on the right side of our site.

Does BedroomPleasures have a price promise?

Of course! We guarantee you cannot buy cheaper! We check our prices every week against other retailers, so not only will you receive great service from us, you will also buy at the lowest price. There is no need to shop around - we have done all the hard work for you! See our price promise page for more information.

When will my order arrive?

If you order before 4pm on a weekday, it will be shipped that day if using Royal Mail Recorded Delivery. Royal Mail usually take 1-3 days to deliver. We also offer a Royal Mail Special Delivery service which is guaranteed to arrive next day if ordered before 2pm on a weekday.

Can I cancel my order?

Of course! Please contact us and we will give you a full refund.

Can I return unwanted items if i'm not satisfied?

Of course, provided they are unopened. Please see our returns page for more information.

Other companies give away free batteries, why don’t you?

Electrical sex toys require heavy duty batteries such as the Duracell batteries we sell on our site, Other sites routinely give away cheap alkaline batteries – but they will tend to run out quickly. You wouldn’t want your favourite sex toy to run out of power just at the wrong moment, would you?

What name will show up on the card statement?

All orders show a charge to “STW Online Ltd”.

Will my order be discreet?

Yes! All packages are sent discreetly with absolutely no indication as to its contents. See our discreet delivery page for further information.

Will you send me sales info in the post?

No. You will only receive emails about special offers if you have specifically opted for it at the checkout.

Can I place my order over the phone?

Yes! Please call 0800 068 0533 to place your order by one of our friendly customer service staff. Calls are answered 24hrs by a human!

Do you ever resell items that have been returned?


What do I do if I want to pay by cheque or postal order?

You simply select ‘pay by cheque/postal order’ when at the checkout. See our payment page for further information.

Do you dispatch to countries other than the UK?

Yes we do. We dispatch to all European countries as well as major international countries. See our delivery page for further information.